17 Oct Open all hours: Award-winning Surrey estate agent employs 24/7 telephone response service
A record number of overseas clients has driven award winning Surrey estate agent, Barton Wyatt, to invest in a new state-of-the-art, 24 hour telephone response service. Already to date in 2013, Barton Wyatt, located in affluent Virginia Water, Surrey, has seen a 15% increase in the number of clients based overseas looking to buy and rent property in the area, a record for the family-run estate agency boasting over 200 years’ experience.
Despite the popularity of email, social media and other forms of modern communication, James Wyatt, Partner of Barton Wyatt felt that it was important that his clients were able to speak to a real person at any time of the day or night. He explains,
“Here at Barton Wyatt we handle property sales and rentals for clients from all around the world. From the US to Russia, Kazakhstan and Malaysia, it’s not just people looking to move to the area, we also work with dozens of landlords posted or living overseas who need to keep in touch regards their properties.
“When you are living in a different time zone to the UK, it is easy to forget that not everyone is working to the same time agenda. This led us think that the very best service possible to our clients would be to use a telephone service which operates 24/7, relieving any frustration that clients might get from not being able to speak to one of our team during normal office hours.”
The partner agency that Barton Wyatt is using, Moneypenny, is based in Wexham in the UK in the day and in New Zealand during the night. Moneypenny send fully trained staff out to New Zealand on a three to six month rotation ensuring that the customer service level is of the same high standard whatever the time of day or night.
Mr South, a landlord from Singapore who appoints Barton Wyatt to manage his properties, comments:
“It is just another thoughtful level of service that I have come to enjoy from the team at Barton Wyatt. They strive to always be one step ahead and this is yet another example as to why Barton Wyatt stands head and shoulders above the competition.”